New Customer

Welcome to the CPI family
See below for popular tips to get started using your new CPI Security system.

Getting started

We’re so happy you chose us to help protect your home and community

You can rest assured knowing we have more than 30 years of experience protecting life and property using 24/7 monitoring, Real Time Response℠, and the latest smart home technology. We want you to be comfortable using your new CPI Security system. After all, it won’t just protect you, it can make your life a whole lot easier.

Popular how to videos

How to add emergency contacts

Learn how to add emergency contacts with the inTouch™ mobile app

First, you’ll want to update your emergency contacts through the inTouch™ app, so we know whom to contact if there’s ever an emergency.

How to set up Two-factor Authentication

Learn how to secure your account with 2FA

Two-Factor Authentication, or 2FA, is an extra layer of protection used to ensure the security of online accounts beyond just a username and password.

How to Cancel a False Alarm

Learn how to cancel a false alarm

Accidentally set off the alarm? No worries. Here are four ways we can cancel a false alarm before sending the authorities to your home.

How to download insurance certificate

Download your homeowners insurance certificate

Save up to 20% off of homeowners insurance. Most insurance companies offer a homeowners insurance discount with a monitored security system and a certificate of installation.

How to Set Up Face ID and Passcode

Configure Face ID and Passcode Settings

Lost your phone? You don’t have to worry about someone gaining access to your CPI Security inTouch app. All you have to do is set up Face ID or Passcode. Here’s how.

How to enable notifications

Notifications keep you in touch with what’s happening at home

Your CPI smart home goes beyond control and notifications on your smart phone. Now make inTouch™ work even harder for you by detecting unusual activity, making smart recommendations based on your location, and tackling multiple actions at once with a single click or voice command.

How to set up IVAN℠ notifications

IVAN℠ notifications alert you to people, animals, and vehicles

Have an IVAN℠ capable camera? With IVAN℠ (Intelligent Video Activity Notifications), your cameras discern between people, animals, and vehicles and provide you with real-time video alerts that allow you to watch the video clips directly from your phone.

How to temporarily pause notifications

Learn how to temporarily suspend inTouch notifications

Expecting a lot of visitors? Maybe on Halloween when trick-or-treaters are approaching or during the holidays when you’re having a party? Now you can temporarily pause notifications so your phone won’t be buzzing all night long.

How to set up smart home scenes

Set the scene with home automation

inTouch™ Scenes make it simple to control each aspect of your CPI Smart Home with one easy click. Arm your system, lock the doors, change the temperature, and more.

How to set up a Trip Zone

Configure a trip zone for custom alerts

Set a trip zone for you CPI cameras, so you are always alerted whenever someone or something passes into the trip zone you set.

How to Enable Doorbell Answer

Have a SmartHub & Video Doorbell Pro?

You can find out who is at your front door without ever opening the door. All you have to do is enable doorbell answer through the inTouch app.

How to use Two-Way Audio

Enable two-way audio

Here are a few ways you can use two-way audio to keep in touch with loved ones or visitors while you’re away from home.

How to share a CPI video

Download and share video captured by your CPI video devices

Your cameras capture footage through triggered events. Learn how you can download and share your video clips with family, friends, or the authorities.

How to Set Up Smart Arming

Setup a schedule to arm and disarm your system

Never forget to arm your system before going to bed again! With Smart Arming, your system will automatically arm itself. You can also set up auto-disarming.

How to Share Disarm Photos

See & share who disarms your system

Did you know your CPI SmartHub captures a picture of whoever disarms the system? That way you can keep track of who is accessing your home.

How to Set Up Unique User Codes

Need to provide temporary access?

Dog walkers, babysitters, or weekend guests? You can give them their own unique code to your home so they can come and go with ease during their stay.

Refer a friend

Give $100, Get $100

If you refer a friend and they install a CPI Security system, you're both eligible for a $100 monitoring credit!

Common Customer Support Topics

FAQs | CPI Security


Activate a System | CPI Security

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