Important Customer Alert
We want to make you aware of reported unethical activity in your area. In some cases, the actions may have been unlawful. Including:
- Door-to-door sales representatives from other security providers claiming they are there to perform a necessary update to your CPI panel with the intent to replace your system with theirs
- Similarly, they may claim your CPI Security System will not work during a power outage or when the Wi-Fi is down. This is also false. CPI Security systems have battery backup and leverage cellular connectivity in the event of a power loss or Wi-Fi failure.
- They may claim that they manufacture CPI’s equipment or that CPI purchases its equipment from them. This is not true.
- In some cases, they’ve given varying trial periods to customers, like 3 days, 6 days, 30 or 60 days. But when customers try to cancel within the time frame given, they find themselves stuck in a contract, paying for the equipment.
- They may claim your CPI system is out of date and will no longer support current and emerging cellular connections
- Misrepresenting security systems at “no cost”, when actual costs can be in the thousands, while failing to clearly disclose terms and conditions associated with their agreement
- Failing to disclose a “hard credit pull” necessary to secure equipment financing, which can negatively impact your credit score
Buyer beware! In many cases, these salespeople are hired on as temporary contract employees, are trained quickly, and are highly compensated to bring on as many new customers as they can by any means necessary. These individuals have one goal – switch your CPI service to theirs, regardless of the consequences to you or your family. This activity is unethical and may be fraudulent.
CPI Security has been fighting against bad actors in the security industry for decades. In February, CPI Security won a significant lawsuit against competitor Vivint Smart Home for using deceptive door-to-door sales practices to mislead and confuse CPI customers, so that Vivint could take over their alarm systems.
“We believe for at least 15 years, Vivint has been taking advantage of vulnerable people across the country through deceptive, misleading, and flat-out false practices. “I hope today’s verdict will stop their deception for good,” CEO and Founder of CPI Security Ken Gill said after the verdict.
You can read more about how CPI fought for thousands of consumers who were taken advantage of by Vivint, here.
CPI’s lawsuit against Vivint isn’t the first time the company has been in legal trouble:
- Federal Trade Commission: In April 2021, they settled a lawsuit brought by the Federal Trade Commission and were required to pay $20 million for allegations that the Utah-based firm misused credit reports to help unqualified customers obtain financing for the company’s products and services. To read more, click here.
- Arizona Attorney General: In March 2022, the Attorney General’s Office (AGO) of Arizona alleges that Vivint, primarily through its door-to-door salespeople, made false representations to induce Arizona consumers to enter contracts. Vivint was required to pay $400,000 in restitution, civil penalties and fees. Click here to read more.
- US Justice Department: In January 2021, Vivint was required to pay the United States $3.2 million to resolve allegations that Vivint employees made false statements to secure financing for customers’ purchases of Vivint’s home monitoring products, the Justice Department announced today. To read more, click here.
If you are concerned about the representations anyone made about your security system, please contact us immediately:
At CPI Security, it is our privilege to protect your home and family while striving to make our communities safer by providing the most innovative products in the industry.
Thank you for trusting us with your safety.