Terms & Conditions

New Residential Customers

Credit approval and a monthly monitoring agreement are required. For homeowners with approved credit, a minimum equipment investment of $499 and additional equipment may be paid in installments over 39 months at a 0% annual percentage rate through the CPI Smart Pay program. CPI Smart Pay requires a monthly monitoring agreement coterminous with the applicable installment term. Depending on the monitoring package chosen, CPI will take over up to 20 pre-wired functioning contacts of an existing system using CPI’s hard-wired system. A minimum equipment investment of $549 applies to takeovers. Applicable sales and use tax apply. Other restrictions may apply.

Free Professional Installation

Proof of homeownership or verified permission letter signed by property owner or manager required prior to installation. Installation fees may apply for additional exterior cameras. Installation of a keyless door lock may require a locksmith.


Systems with inTouch™ monitoring include CPI’s Service Plus Program. Basic Security includes CPI’s Basic Warranty Program. Click here for additional details.

Cellular Communication and inTouch Services

Cellular-based security systems require cellular network coverage. Interactive Security, Energy Management, Automation, and Video Monitoring options require an inTouch package. Excessive signaling with an advanced package may incur additional charges. Carrier charges may apply for receiving text messages. Service may be updated or changed without notice.


Our inTouch Security with video monitoring supports up to 4 cameras. Additional monthly monitoring fees may apply beyond 4 cameras. Your first camera requires a minimum of 650Kbps of upload speed. Each additional camera requires an additional 250Kbps of upload speed. The inTouch Doorbell Camera and inTouch 180 Indoor Camera require a minimum of 2Mbps of upload speed.

Builder Program Home Automation Only Service Terms & Conditions

Service is provided on a monthly basis. You or CPI may cancel at any time. CPI may require written documentation to confirm cancellation. CPI reserves the right to increase service charges upon prior notice to you and to pass through to you any third-party charges. You are responsible for all applicable taxes. First month’s service may be pro-rated. Payments are non-refundable. Service and all equipment is provided “as is”. CPI specifically disclaims all warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. CPI is not responsible for any defects or failure of the service or any of the equipment. CPI will not be liable to you in any case for any indirect, incidental, punitive, speculative, or consequential damages. You warrant that you own or otherwise have full right of occupancy to your service address. To the extent CPI visits or conducts any work in your home, such as for installation or replacement of equipment, you understand that it is your responsibility to ensure access to your premises, a safe environment, and any underlying requirements such as appropriate electrical power. CPI is not responsible for any injury or damage caused to property, even if attributable CPI’s own acts or omissions. You assume all risk, including without limitation those relating to the service, the equipment and your property. You agree that CPI may collect data in connection with your service and that CPI owns all video/audio content. CPI may use data for any purpose not prohibited by law or CPI’s privacy policy found on CPI’s website. You agree that CPI may contact you by phone, text message, email, or by other contact information on file with CPI for purposes relating to services and to market to you. You have the right to opt out of receiving sales communications from us by emailing us at [email protected]. You cannot opt out of calls related to the operation of services. Both you and CPI each agree to resolve any disputes exclusively through individual, binding arbitration under the American Arbitration Association consumer arbitration rules and procedures in effect when a claim is filed. Your Agreement with CPI does not replace or supersede any agreement you may have with CPI or any third-party in connection with the services, including terms and conditions relating to your InTouch application. Your Agreement with CPI will be governed by North Carolina law and to the extent any court action is brought, such action will be brought in the state or federal courts located in Charlotte, North Carolina.

No False Alarm Guarantee

Applies to fines accrued due to system malfunction or an error on CPI’s part. It does not cover user error, negligence, or Acts of God. The customer will be required to provide a copy of the alarm fine. CPI will credit the customer’s CPI account for the amount of the alarm fine, the customer is responsible for making restitution for the fine directly. No False Alarm Guarantee only applies to customers with the Real Time Response System. Non-registered or permit fines are not covered.

Homeowners Insurance Discounts

Discounts for homeowner’s insurance are customarily given for alarm systems that monitor for intrusion and fire and will vary by the insurance company. Contact your insurance company for specific details.


Quoted monitoring rates require monthly ACH Draft or annual billing with initial amounts paid upfront.

Equipment Disclaimer

Photos are for illustrative purposes only and may not reflect the exact product/service actually provided. iPhone, tablet, and internet service are not included. Amazon, Alexa, and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Google and the Google Logo are registered trademarks of Google LLC. Apple, App Store, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

No Surprises Act — Transparency in Coverage MRF