Peace of mind
Protection you can count on
When you secure your home with CPI, your alarm system monitors your property and relays information to our Central Station Operators with our cutting-edge emergency response protocol, Real Time Response℠. If an alarm is triggered, our award-winning, UL-certified Central Station takes action to verify burglary, intrusion, fire, and medical emergencies via audio and video verification. In the event of an emergency, our specialized team contacts local authorities and relays vital information to first responders in real-time.
See Real Time Response℠ in action
How Real Time Response℠ works
Here’s how Real Time Response works when an alarm is triggered:
Alarm is triggered
You have the ability to cancel an alarm on the app or panel. If an alarm isn’t canceled and disarmed, our Central Station Operators will come over the two-way speaker.
If you cannot confirm that you are ok, whether that’s via the two-way speaker or if we call the primary phone number on the account, we act quickly to verify the emergency.
Once we verify the alarm, we contact emergency responders on your behalf, dispatching the authorities and relaying vital information to them in real-time.
Central station monitoring
Our professional alarm monitoring center, Central Station, is where our Central Station Operators actively monitor alarm panel signals. Proudly based in the southeast, it is a world-class, Five Diamond Certified, U.L. Listed Monitoring Center that provides specialized, regional home and business security protection for all CPI customers.
What is a Verified Alarm?
Verified Alarms are alarms that have been confirmed as emergencies through audio and video verification, and relayed to local authorities. Due to the added protection of our industry-leading technology and highly specialized Central Station Operators, this means your alarms are given high-priority response while reducing false alarms.
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Combine products for a safer & smarter home
Smart Door Lock
Garage Door Control
Smart Water Shutoff Valve
Peace of mind
The peace of mind you deserve
Designed for you
All CPI devices work together to create a fully-integrated smart home security system customized for your home.