Service Plus Program

Our CPI Service Plus Program offers an added layer of protection for our products and customers.
(818) 919-1767

Product replacement

Free replacement parts and installation on your CPI security system for normal wear-and-tear or equipment malfunctions.

Quality control

Free quality control inspection on any attempted burglary or fire emergency at customer request.

  • \Service Plus does not cover batteries, acts of God, willful damage or damages occurring from incidents including (but not limited to): fire, vandalism, flooding, or other events that CPI could not prevent (i.e. lightning or storm damage, which is typically covered by homeowners insurance).
  • \Free replacement parts and installation on your CPI security and home automation system for normal wear-and-tear or equipment malfunctions. (*Certain exclusions apply)
  • \Service Plus does not cover equipment relocation or installation relating to customer renovations, re-models or changes to the home. These are subject to Time and Material billing.
  • \Additional equipment may be added for current product pricing and $50 per site visit.
  • \In order to receive service, your account must be current with no outstanding balances.
  • \Non-emergency repairs are scheduled during normal business hours (Monday through Thursday 8AM – 9PM and Friday and Saturday 8AM – 5PM). Emergency repairs not completed during normal service hours are subject to an extra charge ($75 for Service Plus customers, $150 for non-Service Plus).
  • \This program will be billed in conjunction with your monitoring rate and is subject to monitoring agreement terms.
  • \Should you cancel Service Plus, you cannot add it back later.
  • \Service Plus is subject to change without notice, including prices, liabilities and rules.
  • \Customers who do not opt for CPI’s Service Plus Program are covered by a limited warranty of 1 year on parts and 90 days on labor. Service calls are charged at the standard time & materials rate afterward.
  • \For monitoring packages with CPI’s Basic Warranty, Service Plus may be added for an additional monthly cost.
  • \Service Plus must be added at the time of purchase, either installing a new system or renewing an agreement with CPI.
*Service Plus does not cover mesh networks, VC-736 camera, Sonos, or Amazon devices.

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Peace of mind

The peace of mind you deserve

Our award-winning 24/7 monitoring team is always there for you and ready to respond when you need us most.

Your smart home security solution

Industry-leading technology

Best-in-class equipment including encrypted intrusion detection devices, smoke and carbon monoxide detectors, full HD security cameras with 24/7 recording, and innovative smart home technology.

Award-winning monitoring

Every CPI security system comes with 24/7 monitoring and emergency response. When it comes to your loved ones' safety and protecting your property, our Real Time Response℠ makes all the difference.

One integrated solution

Control your entire CPI system with the convenience of the inTouch™ mobile app. Arm your system, answer your door, view camera video footage, and speak to those in and around your home—all from one app.
Refer a friend

One month of monitoring, on us

If you refer a friend and they install a CPI Security system, you're eligible for a free month of monitoring.

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