Customer Support
We strive to make every day smarter and safer for our customers and community. If you’ve got questions, we’ve got answers.
Hurricane Helene Customer Information
Our thoughts are with all those affected by Hurricane Helene. We are taking actions to do all we can to help our neighbors and communities across the Southeast.
If your power has been restored and you are seeing “Low Battery Alert” on your panel, this is normal. If it does not go away in 24 hours, text (980) 342-1960 for assistance.
To silence a beeping panel, follow these instructions.
If your home has been damaged or lost, we are sincerely sorry, and our Customers for Life team is ready to support you through next steps. Call 1-800-948-7133.
How can we help you?
If you’ve got questions, we’ve got answers. Choose the method most convenient to you. Our customer support team is here to help.
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Common Customer Support Topics
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CPI Movers Program
Moving is easy when you move with CPI
Our CPI Movers Program offers exclusive discounts and upgrades only available to current customers.
Give $100, Get $100
If you refer a friend and they install a CPI Security system, you're both eligible for a $100 monitoring credit!