Plaid FAQs

Plaid is an industry-leading service that allows for the instant verification and use of a bank account to make payments. We partner with Plaid to give customers the ability to pay via ACH (direct debit from a bank account) just by logging into their online account. Visit their site to learn more.

We know many people are hesitant to enter online banking credentials anywhere outside a bank’s own site. We encourage this hesitation; it’s smart to learn more about the security of a platform before sharing financial details with it. Plaid is a secure, audited, and trusted system that has built partnerships with most major US-based financial institutions and thousands of credit unions across the country. Plaid is also a trusted provider for major financial apps and services, like Venmo, Robinhood, and Stripe. Put simply, banks are on the Plaid platform because banks trust Plaid. We encourage you to read more about Plaid security to help you make an informed decision.

An important note: CPI never has direct access to anyone’s bank username or bank password. When our service prompts customers for this information, they are actually interacting with a secure window into the Plaid system that pops up onto their screen. All credentials are securely encrypted between that pop-up window and Plaid, using industry-standard end-to-end encryption.

Plaid partners with most US banks, but if you do not see your bank listed, please contact us at [email protected].

If the person that has signed the agreement is not listed on the bank account, we will need to have a Payment Authorization Form (PAF) signed by the individual whose bank account will be drafted. This provides us permission to draft that monthly payment. You can request a PAF by calling (866) 951-4069 or emailing [email protected].

If you need a new Plaid link, please contact us at [email protected].