Who We Are
We are more than a security company. We are a team of people committed to making every day safer for our community and customers. We are CPI.
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Company History
Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Mission Statement
CPI Security provides innovative solutions to make lives safer, easier, and more convenient through state-of-the-art technology, round the clock monitoring, excellent customer service, and a commitment to being an industry leader.
Vision
Provide exceptional service and peace of mind to our customers so they stay with us throughout their lives – “Customers For Life.”
Guiding Principles
- Put the customer first
- Get it right the first time
- Work together, win together
- Find a better way
- Own the results
- Live by the Golden Rule
Communities
Our culture is built around our strong desire to give back. We live and work in the regions serviced by CPI Security, and because of that, we are passionate about actively participating in our communities. Several times a year, we encourage employees to join us in the spirit of giving by offering time off to volunteer for charitable opportunities outside of work.
Core Values
Integrity
We will hold ourselves with high ethical standards and will hold others accountable with respect to the rightness and wrongness of certain actions.
Have Fun
We will enjoy our work and will find ways to make everyone’s workday pleasant.
Foster Success
We agree to help others develop personally and professionally.
Honesty
We are truthful, sincere, and forthright.
Quality Service
We will always deliver high grade, superior products, services, and communication with team members and internal and external customers.
Teamwork
We cooperate and coordinate efforts acting together in the interest of a common cause.
Diversity
In every aspect of our culture, CPI Security continues to focus on access, opportunity, and equality for all. We remain committed to recruiting and retaining a diverse workforce that helps us better serve our communities across the southeast region. And we continue to make sure every unique voice and background is represented, heard, and respected.
Our employees are trained on fairness and inclusion at work, and we reinforce that employees always treat customers with empathy, respect, and fairness.
In addition, CPI continues to take steps and work with local organizations to positively impact the diverse communities we serve through outreach, engagement, and partnership.
What's It Like to Work at CPI?
We are one of the most successful residential and business security companies in the Southeast, with over 800 employees across our region. Recently awarded SDM Dealer of the Year, we are proud of our award-winning success that consistently ranks us in the top 10 of electronic security businesses nationwide. These accomplishments are due, in part, to a corporate culture dedicated to superior customer service, cutting-edge technology, and community involvement.
Testimonials
Clayton
CFL"The great thing about working at CPI is the people I work with."
Kiersten
Sales Training Manager"We have the unique oportunity to protect all the families out there when they need us the most."
Brittany
Customer Experience Coordinator"My favorite thing about working here is the opportunity to work with customers."
Matt
Central Station"My favorite part of working here is the customers I get to speak with and help every day."
