CPI employees at desks

Customer Operations

Our customer service teams are listeners first, there to help answer questions, resolve challenges, and advise our customers on any of their security needs.

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Customer Experience Specialist

Our Customer Experience Specialists are responsible for delivering exceptional service while creating a world-class experience to our customers via SMS, web chat, emails, and over the phone.

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Central Station Operator

Our Central Station Operators are highly trained individuals who work with award-winning, cutting-edge technology that partners with first responders to help our customers protect what’s important.

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Technical Support Representatives

Our Technical Support Representatives field and resolve technical issues for customers and field sales agents. They are also responsible for developing solutions for identified product issues.

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Sales and Customer Retention Specialist

Our Customer Retention Specialists sell, retain, secure, and service current customers using a consultative approach based on industry knowledge and competitive advantages.

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What's It Like to Work at CPI?

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We are one of the most successful residential and business security companies in the Southeast, with over 800 employees across our region. Recently awarded SDM Dealer of the Year, we are proud of our award-winning success that consistently ranks us in the top 10 of electronic security businesses nationwide. These accomplishments are due, in part, to a corporate culture dedicated to superior customer service, cutting-edge technology, and community involvement.

Testimonials